Terms & Conditions

Please read these terms before using our website or placing an order.

1. About us

This website is operated by XenoRaid (we, us, our). You can reach us at xenoraidsupport@gmail.com. By visiting our store or buying from us, you agree to these Terms and Conditions.

2. Using our store

You must be at least the age of majority where you live, or have permission from a parent or guardian, to place an order. You agree not to use our store for any unlawful purpose or to interfere with how the website works.

3. Products and pictures

We do our best to show our products and colours accurately, but screens differ and small variations can happen. If something you receive does not match its description, our Return Policy applies.

4. Prices and payment

Prices are shown in your selected currency and may change at any time. Payments are handled securely by our payment providers, and we never see or store your full card details. We may cancel an order if a pricing error occurred or fraud is suspected, and any amount paid will be refunded.

5. Orders and cancellations

After you order, you will receive a confirmation email. You can cancel free of charge by emailing us before your order ships.

6. Shipping, returns and withdrawal

Delivery works as described in our Shipping Policy. Returns and refunds follow our Return Policy and 30-Day Money-Back Guarantee. Customers in the EU and EEA also have a legal right to withdraw from a purchase within 14 days of delivery without giving a reason, using our withdrawal form.

7. Accuracy of information

Our site may occasionally contain typos or outdated details. We may correct errors and update content at any time without notice.

8. Third-party services

Our store may link to or use services run by other companies. We are not responsible for their content or practices, so please review their terms too.

9. Reviews and feedback

If you send us reviews, comments or ideas, you allow us to use them without payment. Please do not submit anything unlawful, offensive or that infringes someone else's rights.

10. Limitation of liability

To the extent allowed by law, we are not liable for indirect or consequential losses arising from use of our store or products. Nothing in these terms limits rights you have under consumer law in your country.

11. Changes to these terms

We may update these terms from time to time. The version shown on this page at the time of your order applies.

12. Contact

Questions about these terms? Email xenoraidsupport@gmail.com.