Privacy Policy
How we collect, use and protect your information
Your privacy matters to us. This policy explains what personal information we collect when you visit or shop at XenoRaid, and what we do with it.
What we collect
- Order details: your name, email, phone number, and shipping and billing address.
- Payment information: processed securely by our payment providers. We do not store full card numbers.
- Device and usage data: such as IP address, browser type and the pages you visit, collected through cookies and similar technologies.
- Messages: anything you send us by email or through our forms.
How we use it
- To process, ship and support your orders.
- To answer your questions and handle returns.
- To prevent fraud and keep our store secure.
- To improve our website and, where allowed, show you relevant ads and offers.
Who we share it with
We only share information with partners that help us run the store, such as our e-commerce platform (Shopify), payment processors, shipping carriers, and analytics or advertising tools.
Cookies
We use cookies to keep your cart working, remember your preferences and understand how visitors use our site. You can manage cookies in your browser settings and through our cookie banner.
How long we keep it
We keep order information only as long as we need it for our records and legal obligations, then delete or anonymise it.
Your choices and rights
Depending on where you live (for example the EU, the UK or certain US states), you may have the right to access, correct, delete or export your data, and to object to or limit how we use it. To make a request, email xenoraidsupport@gmail.com.
Changes
We may update this policy from time to time. Any changes will be posted on this page.
Questions and feedback
Contact us anytime at xenoraidsupport@gmail.com.