Frequently Asked Questions
Quick answers to the questions we hear most
How long does delivery take?
Orders ship within 1 to 3 business days and usually arrive within 7 to 12 business days. You will get a tracking link by email as soon as your order is on its way.
Is shipping really free?
Yes. Shipping is free on every order, worldwide.
My order has not arrived yet. What should I do?
Check your tracking link first, as tracking can take a few days to update. If it is taking longer than expected, email us with your order number and we will look into it.
I did not get an order confirmation email.
Check your spam or promotions folder. Still nothing? Email us and we will confirm your order and resend the details.
Can I cancel or change my order?
Yes, as long as it has not shipped yet. Email us as soon as possible with your order number.
How do I return or exchange my order?
Contact us within 30 days of delivery or use our withdrawal form. We will send you the return address and next steps. See our Return Policy for full details.
Who pays for return shipping?
For change-of-mind returns, the customer covers return shipping. If your item arrived damaged, faulty or wrong, we cover everything.
What condition does a returned item need to be in?
Unused, clean, and in its original packaging with tags attached.
When will I get my refund?
Within 5 to 10 business days after we receive and check your return, back to your original payment method.
Which payment methods do you accept?
All major cards including Visa, Mastercard, American Express and Maestro, plus Apple Pay, Google Pay and other local options shown at checkout. Every payment is encrypted and secure.
How can I contact you?
Email us at xenoraidsupport@gmail.com and we will get back to you as soon as we can.